You must have to pilot the drone remotely and tell it where it needs to go. This means that drones can only be operated by someone who has the necessary training and certifications required to fly a drone.
However, this is about to change. Tech experts are working on the autopilot of the drones so that they can fly autonomously without requiring a human pilot. With this autopilot feature, people who have absolutely no idea about flying drones would be able to use them too.